Main Mobile applications not able to connect remotely

Incident Report for Snap One

Resolved

This incident has been resolved.

Posted Aug 10, 2020 - 19:10 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2020 - 19:09 EDT

Identified

Mobile applications not able to connect remotely.

Posted Aug 10, 2020 - 18:41 EDT

This incident affected: End-Customer Services Health (Mobile App: Control4 OS 2.x Android, Mobile App: Control4 OS 3.x Android, Mobile App: Control4 OS 2.x iOS, Mobile App: Control4 OS 3.x iOS).