Intercom Anywhere IPv6 outage impacting mainly Australia customers

Incident Report for Snap One

Resolved

Intercom Anywhere is operational

Posted Oct 21, 2020 - 02:36 EDT

Monitoring

Maintenance in progress : A fix has been implemented and we are monitoring the results until 21 Oct 2020 1:00 am MDT

Posted Oct 21, 2020 - 01:44 EDT

Update

We are continuing to fix this issue.

Posted Aug 21, 2020 - 15:36 EDT

Update

While we're troubleshooting this issue, we have disabled IPv6 connections with IA. No ETA yet on when IPv6 will be re-enabled.

Posted Aug 15, 2020 - 16:04 EDT

Identified

Customers connecting to Intercom Anywhere remotely using their mobile connections with IPv6 experience an issue where they need to try connecting three times before they're allowed in the app.

Posted Aug 15, 2020 - 13:22 EDT

Investigating

We are currently investigating an issue with Intercom Anywhere where calls won't connect for some customers.

Posted Aug 15, 2020 - 10:53 EDT

This incident affected: End-Customer Services Health (Service: Control4 Intercom Anywhere).